Jewel Vision's Terms & Conditions

General

• In some cases, the pictures of our products have been enlarged to show detail.
• Gemstone colours may vary slightly from those in our pictures.
• Some of our white gold has been coated with rhodium to further enhance brilliance.
• Diamond weights quoted at 10 points and above are total guaranteed minimum weights.
• All of our earrings are for pierced ears unless we state otherwise in that item's description.
• All items are offered subject to availability. We do our best to manage our stock levels, but where a purchased product is later found to be unavailable we will give you a full refund.

Prices

• Our prices will always be clear and easy to find. The most obvious price next to an item will be the price you pay - we promise not to add any hidden extras like packaging or taxes.
• You will see the final price of an order on the Basket/Checkout screen before you confirm your purchase. The total price will be clearly visible on this page.
• While we try our best to ensure that all the prices on our website are accurate, it is possible that pricing errors may occur. In the event of you purchasing an incorrectly priced item, Jewel Vision will contact you to inform you of the change and to give you the option to reconfirm your order at the correct price or to cancel it. If you choose to cancel your order and have already paid for the goods we will give you a full refund for the cancelled items.
• Jewel Vision offers a free delivery policy on all items.
• We list Recommended Retail Prices (RRPs) on our website against the products that we sell. These prices are those that our suppliers think we should sell our products at. Where we quote a "You save" figure, this is the result of the equation: RRP - Our Price = You Save. For example, a product that we sell for £10 with an RRP of £15 will have a "You save" figure of £5.

Payment

• At this time we only accept online payments. We do not have a high-street presence to keep our costs as low as possible and we cannot accept telephone or mail orders. Please use the secure PayPal-powered checkout of our website to pay for your orders.
• Our PayPal-powered checkout accepts all major credit and debit cards and also allows you to pay for your order using your PayPal account.
• You do not need a PayPal account to pay for your order with Jewel Vision. PayPal will ask you during the payment process if you would like to sign up for an account. A PayPal account is free to open and takes just a couple of minutes to sign up for, but if you do not want to sign up with PayPal you can just ignore these prompts.

Delivery

• We must agree when we will deliver the goods to you. If we cannot deliver within the agreed time we should tell you immediately and, with your agreement, arrange another time for delivery. If we cannot agree another time for delivery, we must offer you a refund.
• At this time we will only deliver to addresses in the UK
• Important: When you move from the Basket page to the PayPal-powered Checkout page you are asked to choose a delivery address. PayPal then asks for your billing address and we automatically fill the fields for you with the address you supplied to us. Please be aware that if you change this address in PayPal to match your credit/debit card then we will dispatch the order to that billing address instead. This measure is for your security.

Security

• Thanks to our secure PayPal-powered checkout system we will never see your credit/debit card details, just the amount you paid us, the postal address you used for the purchase and other transaction-related details. Your card information is kept hidden from us at all times.

Advertising

• All our advertising must meet the conditions of the Advertising Standards Authority code which you can see at www.asa.org.uk. If the website contains advertising material from other people or organisations we should clearly identify this material.

Promotions/Offers

• Any promotion/offer we have must meet the conditions of the Sales Promotion Code which you can see at www.asa.org.uk. All promotions/offers are subject to availability. We reserve the right to change promotions/offers at any time. No cash alternatives. Excludes gift vouchers.

Consumer Law

• We must meet your obligations under the consumer protection laws currently in force:
  1994 The Sale and Supply of Goods Act
  1979 The Sale of Goods Act
  1982 The Supply of Goods and Services Act
  1974 The Consumer Credit Act
  1968 The Trade Descriptions Act
  1977 The Unfair Contract Terms Act
  1994 The Regulations
  2000 The Consumer Protection (Contracts Concluded by means of Distance Communications) Regulations
  1987 The Consumer Protection Act

Our Details

• We must provide you full contact details of our website including our phone and fax numbers, an address for correspondence and our e-mail address. If we trade under the name of a company, we must display its registered name and address, company registration number and VAT number (if we have one) on the website.

Contracts

• We must set the terms and conditions of our contracts clearly and in plain English. They must easily be found on the site. We must say that contracts do not affect the consumers' statutory rights.

Refunds

• We must provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We must give all refunds as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment. You are required to take reasonable care of the item(s) prior to your cancellation of the order.

"Cooling Off" Periods

• As this purchase has been made through distance selling methods (i.e. via the Internet, mail order or by telephone or fax), you are entitled by law to cancel this order within seven days after receiving the goods. This is known as a "cooling off" period. If you intend to return the goods under this provision, you are required to take reasonable care of the item(s) prior to your cancellation of the order.
• You must contact us in writing (post/e-mail/fax) to inform us of your decision to return your goods.
• Should you decide to do this, we will endeavour to provide you with a full refund as soon as possible.

Guarantees

• We must make it clear if we are providing a guarantee. If we are, we must make clear what is covered, for how long and that the guarantee does not affect your statutory rights. We must also say if an insurance company is backing the guarantee. If it is, we must give the name and address of the insurer and we must provide the policy. Receipts, bills and settlement mistakes: We must provide a receipt with the goods. We must correct any mistakes in bills, receipts or payments as soon as possible.

Handling Complaints

• We must deal with complaints effectively. Our system for handling complaints will be:
  Fair
  Confidential
  Effective
  Easy to use
  Speedy - We should have time limits for taking action and telling you what we are doing
  Informative - so that you know which services we need to improve
  Simple to understand and use - and checked - to make sure that it is working well and getting better

Solving Disputes

• We must provide details about any procedure for solving disputes we belong to. We must provide details of any Ombudsman scheme or regulator which we belong to. We must be governed by UK law.

Data Protection and Privacy

• We must meet the conditions of the Data Protection Act 1998. We must say if we intend to send you marketing material, and will only pass your details onto others with your explicit permission. The details supplied on your order are kept securely and in strict confidence. The information will only be used (unless specified otherwise) in order to process your order effectively and efficiently.
• If you have any concerns about the security of your personal information, please read our Privacy Policy.

Customer Support and Service

• We must provide a customer service phone number and say when this service is available and state clearly the cost of the calls.

Jewel Vision
2007